Introducing Sandy — Our New AI Support Agent

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We are excited to share an important update about how Taiwan Web Hosting handles client support.

To serve you better and faster, we have retired live chat and replaced it with Sandy, our dedicated AI Support Agent. Sandy is available 24 hours a day, 7 days a week with no waiting and no queues — instant answers any time of day or night.

What Sandy Can Do For You

Sandy is not a generic chatbot. She is built specifically for Taiwan Web Hosting clients and has full knowledge of our services, plans, and systems. Here is what she can help you with right now:

Account and Billing Sandy can look up your account details, check your invoices, and answer billing questions instantly — just tell her your email address and she will pull up your information.

Hosting Plans and Recommendations Not sure which plan is right for you? Sandy knows every plan we offer, including pricing, features, and what each plan is best suited for. She will point you to the right option and give you a direct link to get started.

Technical Support Sandy can walk you through common technical issues including email account setup and configuration, SSL certificate installation, DNS and nameserver changes, WordPress troubleshooting, StackCP control panel navigation, domain management, and website migrations.

Opening a Support Ticket If your issue needs attention from our team, Sandy will help you open a support ticket directly from the chat window. The full conversation is saved and included so our team has all the context they need when they review it.

How to Reach Support

Chat with Sandy anytime by visiting our website at taiwanwebhosting.com and clicking the Talk to Sandy button in the bottom right corner.

For issues that require direct attention from our team, you have two options:

Log in to your client area to open a ticket: https://client.taiwanwebhosting.com/login

Or email us at our one and only official support address: support@taiwanwebhosting.com

Please note: support@taiwanwebhosting.com is the only official support email address for Taiwan Web Hosting. Any other email address is not monitored. To avoid delays, always use this address or open a ticket through the client portal.

Why We Made This Change

We made this change because our clients deserve faster answers. Previously, getting help outside business hours meant waiting. With Sandy handling the routine questions instantly around the clock, our team is now free to focus entirely on the complex issues that genuinely need a human touch.

We believe this gives you the best of both worlds — instant AI-powered support for everyday questions, and dedicated human attention when it really matters.

Thank you for being a Taiwan Web Hosting client. We appreciate your trust and are committed to providing you with the best hosting experience possible.

The Taiwan Web Hosting Team support@taiwanwebhosting.com https://www.taiwanwebhosting.com