Announcements

Introducing Sandy — Our New AI Support Agent

  • 21st May 2026
We are excited to share an important update about how Taiwan Web Hosting handles client support. To serve you better and faster, we have retired live chat and replaced it with Sandy, our dedicated AI Support Agent. Sandy is available 24 hours a day, 7 days a week with no waiting and no queues — instant answers any time of day or night. What ...
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Email Servers

  • 5th January 2026
Intermittent Webmail Sign-In Issues We are currently aware of intermittent issues signing into our Webmail instance - our system administrators are looking into this, and we will provide an update as soon as a fix is deployed.   Monday, 29-Dec-25  Intermittent Webmail Sign-In Issues - Fixed Our system administrators have ...
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Hidden Dangers of Third-Party Email Marketing Services

  • 24th November 2025
  The Hidden Dangers of Third-Party Email Marketing Services Why trusting your customer data to SaaS platforms puts your business at serious risk—and what you can do about it Every month, millions of businesses hand over their most valuable asset—their customer email lists—to third-party SaaS platforms. What they don't ...
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WordPress Hosting Plan Increase

  • 3rd November 2025
Dear Valued Customer, We hope this message finds you well. We're writing to inform you of an important change to our WordPress Unlimited Plans. Effective immediately, all WordPress Unlimited Plans will be adjusted to $120.00 USD per year. This new rate will appear on your next billing statement. This adjustment is necessary due to increased ...
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